Return & Refund Policy
Your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
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We accept returns within 7 days from the date you receive your order.
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Items must be unused, undamaged, in their original packaging, and in resellable condition.
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Proof of purchase or order number is required.
Exchange Policy
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We offer product exchanges within 10 days from the date of delivery.
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Exchanges are available for defective items, wrong items received, or if you need a different item variant (if applicable).
Non-Returnable Items
For hygiene and safety reasons, certain pet items may not be eligible for return once opened or used. These may include:
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Pet grooming items
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Feeding accessories
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Personal pet care products
(Unless defective or damaged upon arrival.)
Please contact us if you are unsure whether your item is eligible.
Return Process
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Contact us at contact@yenvoria.store with your order number and reason for return.
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Our support team will review your request and provide return instructions.
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Ship the item back to the address provided.
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Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund/exchange.
Refund Timeframe
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Once approved, refunds will be processed within 5 – 10 business days.
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Refunds are issued to the original payment method.
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Processing times may depend on your bank or payment provider.
Return Shipping Cost
Unless the product is defective, damaged, or wrongly delivered, customers may be responsible for return shipping costs.
Contact Us
For any questions about our Shipping or Return Policy, please contact us:
📞 615-647-9044
📧 contact@yenvoria.store
🏠 37338 Powell Lane, Hilliard FL 32046, United States